Frequently Asked Questions

Welcome to the AdoraBaby FAQ page. Here you'll find answers to common questions about our baby clothing, newborn gifts, delivery, returns and shopping with our online baby boutique.

Orders & Delivery

How long does delivery take?

We aim to dispatch all orders within 1-2 working days. Standard UK delivery usually arrives within 2-5 working days after dispatch.

Do you offer free delivery?

Yes, we offer free UK delivery on qualifying orders. Please see our Delivery Information page for current thresholds and shipping options.

Can I track my order?

Where tracking is available, tracking details will be sent via email once your order has been dispatched.

Do you deliver outside the UK?

Please contact us before ordering if you require international delivery.

Returns & Refunds

What is your returns policy?

We accept returns within 14 days of delivery. Items must be unworn, unused and returned in their original packaging.

How do I return an item?

Please contact us with your order number and details of the item you'd like to return. We'll provide return instructions.

When will I receive my refund?

Refunds are processed once returned items have been received and inspected. Funds are normally returned to your original payment method within a few working days.

Baby Clothing

What sizes do you stock?

We stock a range of baby clothing from newborn through to toddler sizes. Size availability varies by product.

Are your baby clothes suitable for newborns?

Yes. Many of our collections are specifically designed for newborn babies and make wonderful first outfits.

Are your products machine washable?

Most of our baby clothing and accessories are machine washable. Please refer to the care label and individual product descriptions for specific instructions.

Do you stock baby boys' and baby girls' clothing?

Yes, we offer clothing, gifts and accessories for baby boys, baby girls and unisex gifting.

Baby Gifts

Do you sell baby gift sets?

Yes. We specialise in beautiful baby gift sets, newborn gifts, keepsake gifts, blankets, comforters and boutique baby clothing.

Can I send an order directly to new parents?

Absolutely. Many customers purchase gifts directly for new parents, grandparents and baby showers.

Are your gift sets suitable for baby showers?

Yes, our gift sets make perfect baby shower gifts, newborn gifts and welcome-to-the-world presents.

Product Information

Are your products safe for babies?

We carefully select products from trusted brands and suppliers designed specifically for babies and young children.

Do you stock luxury baby gifts?

Yes. We offer a carefully chosen collection of boutique baby gifts, premium clothing and special keepsakes suitable for gifting.

Will sold-out items be restocked?

Some products may be restocked depending on supplier availability. If you're looking for a particular item, please get in touch.

Contact Us

How can I contact AdoraBaby?

You can contact us through our Contact Us page or by email at hello@adorababy.co.uk We'll be happy to help with any questions about products, orders or delivery.

Where is AdoraBaby based?

AdoraBaby is a UK-based online baby boutique offering beautiful baby clothing, gifts and accessories for little ones. All items are shipped from our premises in Dorset, UK.